Terms and Conditions

Our contract

When you place an order to purchase a product from parkstories.org.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

Book Refunds Policy

If your book arrives damaged, or we have sent you the wrong book by mistake, you can return it to us stating clearly what the problem is and if you would like a replacement copy or a refund. Please mark the package "Orders Returns". We will refund the cost of returning the book to us provided there was an error on our part. If you simply decide you do not want the book anymore we will not be in a position to offer a refund.

Cooling off period.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

To cancel your purchase within the seven-working-day cooling-off period please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

Our Details

Parkstories.org.uk is a trading name of The Royal Parks.

The Royal Parks is an executive agency of the Department for Culture, Media and Sport.

Registered address:

The Royal Parks
The Old Police House
Hyde Park
London
W2 2UH

E. store@parkstories.org.uk
T. +44 (0)20 7298 2000
F. +44 (0)20 7298 2005

If you have any questions in this regard you can contact us at store@parkstories.org.uk